NEWGATECONSULTING
Menu
Let's talk →

RESULTS

Change should be visible in how the business performs.

We focus engagements on outcomes: less friction, better flow, stronger capability and improved experiences.

Newgate consultants working with an operational team beside performance boards
FROM OBSERVATION TO ACTION Real work, with the people who understand the process.
20%+cycle-time improvement reported in examples of time-driven process work
15%+capacity unlocked reported in examples of demand-driven environments
60+years of combined consulting and operational experience

CLIENT VOICE / GLOBAL MANUFACTURER

“Newgate's help allowed us to focus energy on identifying the key internal and customer pain-points, and prioritise the actions and approach to really make a difference…”

Director UK Services at a Global Buildings and Facilities Manufacturer

Identify pain points →Prioritise action →Improve engagement →Reduce internal rework →Improve customer experience

CLIENT CASE STUDIES

Evidence from the work.

Dixons Academy Trust

Shared services process mapping, improvement governance and capability building.

Read the case study →

WHAT WE MEASURE

Flow & capacity

Cycle time, queues, rework, hand-offs and the capacity released when friction is removed.

Customer experience

Pain points, service consistency and whether process changes improve the experience customers actually receive.

Capability

Whether leaders and teams have stronger routines and problem-solving capability after the engagement.

MORE CLIENT VOICES

Clients on working with Newgate.

“The Newgate Team, through interactions with me and RWC, consistently live their values each and every day, through their behaviours and results!… always ensuring they drive growth and customer experience for their clients, by coaching, engaging, relating and empowering all levels of the organisation…”

Anu Kalia · EMEA Strategy and Transformation Director · Reliance Worldwide Corporation

“Working with Newgate is not like working with traditional consultants, they have become an extended part of our leadership function. Offering considered insight at key points in our journey they provide genuine challenge backed by hands on support.”

Amanda Bailey · Deputy Chief Executive Officer · Dixons Academy Trust

HOW THE WORK IS DONE

Evidence, context and method.

Operational observation

Our Hidden Hours study examined work across 126 people in a UK medical-device manufacturer. The methodology explains the scope and limits of this evidence.

Explore the study method →

Education & multi-academy trusts

See the 5Rs approach to simplifying administration and hear directly from a trust leader in the video testimonial.

Explore education work →

Explore continuous improvement consulting →

START A CONVERSATION

What could work better?

Talk to Newgate →